These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and ZAMZILLA LLC, a limited liability company doing business as DashCRM (“Company,” “we,” “us,” or “our”), governing your access to and use of the DashCRM platform, including all related websites, applications, APIs, and services (collectively, the “Service”) available at https://apps.dashcrm.io and associated domains.

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

1. Description of Service

DashCRM is a cloud-based Customer Relationship Management (CRM) operating system designed to support businesses across multiple industries. The Service includes, without limitation: contact and lead management, pipeline tracking, workflow automation, AI-powered tools (including LeadsAIx, PhoneAIx, and SupportAIx), industry-specific modules, analytics, communication tools, and integration capabilities with third-party platforms.

We reserve the right to modify, suspend, or discontinue any feature or component of the Service at any time with or without notice.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are accessing the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration and Security

To access most features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You must notify us immediately at le***@*****rm.io if you suspect any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your credentials.

We may offer sign-in via third-party authentication providers (such as Google OAuth). By using such providers, you authorize us to access certain account information from those providers in accordance with their terms and our Privacy Policy.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any manner that violates applicable local, state, national, or international law or regulation.
  • Transmit, distribute, or store any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • Attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Use automated means (bots, scrapers, crawlers) to access the Service without our express written permission.
  • Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
  • Use the Service to send unsolicited communications (spam) or to harvest personal data without consent.
  • Resell, sublicense, or otherwise commercialize the Service without our prior written consent.

5. Subscription Plans and Payment

Certain features of the Service are available only through paid subscription plans. By selecting a paid plan, you agree to pay the applicable fees as described on our pricing page. All fees are stated in U.S. dollars and are exclusive of applicable taxes unless otherwise noted.

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. Payment is processed through our third-party payment processor (Stripe). By providing payment information, you authorize us to charge the applicable fees to your payment method.

Refunds: Fees paid are generally non-refundable except as required by applicable law or as expressly stated in a separate written agreement. If you believe you were charged in error, contact us within 30 days of the charge at le***@*****rm.io.

We reserve the right to change our pricing at any time. We will provide at least 30 days’ notice before any price increase takes effect for existing subscribers.

6. Multi-Tenant Architecture and Data Isolation

The Service operates as a multi-tenant platform. Each tenant (organization) has its own isolated data environment. We implement technical and organizational measures to prevent unauthorized cross-tenant data access. However, you acknowledge that no security measure is perfect and that we cannot guarantee absolute data isolation in all circumstances.

Tenant administrators are responsible for managing user access within their organization, including assigning roles and permissions. We are not responsible for actions taken by users within a tenant’s account.

7. Intellectual Property

The Service and all content, features, and functionality (including but not limited to software, text, graphics, logos, icons, images, and data compilations) are owned by ZAMZILLA LLC or its licensors and are protected by United States and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms. This license does not include the right to sublicense, sell, resell, transfer, assign, or otherwise exploit the Service.

Your Content: You retain all ownership rights to data, content, and materials you upload or input into the Service (“User Content”). By submitting User Content, you grant us a worldwide, royalty-free license to host, store, process, and display your User Content solely as necessary to provide the Service to you.

8. AI-Powered Features

The Service includes AI-powered features (including LeadsAIx, PhoneAIx, SupportAIx, and the AI Copilot). These features are provided as-is and may produce outputs that are inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing and validating any AI-generated outputs before relying on them for business decisions.

AI features may use your User Content to generate responses. We do not use your User Content to train our AI models without your explicit consent. Third-party AI providers (such as OpenAI and Google) may process your data subject to their own terms and privacy policies.

9. Third-Party Integrations

The Service may integrate with third-party services (including but not limited to Twilio, Stripe, Google, WordPress, and Zapier). Your use of such third-party services is governed by their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services.

10. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection and use of your information as described in the Privacy Policy.

11. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZAMZILLA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

14. Indemnification

You agree to indemnify, defend, and hold harmless ZAMZILLA LLC, its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Service, including but not limited to your User Content, your violation of any third-party rights, or your violation of any applicable law.

15. Term and Termination

These Terms are effective from the date you first access the Service and remain in effect until terminated. You may terminate your account at any time by contacting us at le***@*****rm.io.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination (including intellectual property, disclaimers, indemnification, and limitation of liability) shall survive.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the “Effective Date” above. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

18. Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and ZAMZILLA LLC regarding the Service.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: We are not liable for any failure or delay in performance due to causes beyond our reasonable control.

19. Contact Us

If you have questions about these Terms, please contact us:

ZAMZILLA LLC dba DashCRM

Email: le***@*****rm.io

Website: https://apps.dashcrm.io